Cancellation-Policy

General Applicability of Policy Cancellation of Products Replacement or Exchange of Products Return- Refund

Additional Note / Customer Support

General

MANNS TBI LIMITED, having its registered address at 4, Nehru Road Santacruze East- 400055 (“MANNS TBI LIMITED ”, “we”, “us” or “our”) is managing and operating the mobile application/website www.MANNS TBI LIMITED digital.in (collectively referred to as the “MANNS TBI LIMITED Digital Platform”) through which it inter alia facilitates the sale of mobiles, tablets, televisions, audio, home appliances, computers, cameras, kitchen appliances, personal care and grooming accessories and other products (“Product(s)”) to the users of the MANNS TBI LIMITED Digital Platform (“User” or “Users” or “you” or “your”). We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the MANNS TBI LIMITED Digital Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination. This cancellation, replacement, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof. Applicability of Policy By agreeing to use the MANNS TBI LIMITED Digital Platform and/or initiating a request for purchase of Product(s) on the MANNS TBI LIMITED Digital Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the MANNS TBI LIMITED Digital Platform. Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on the MANNS TBI LIMITED Digital Platform. Every time you wish to use the MANNS TBI LIMITED Digital Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

Cancellation of Products

You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform or via link send to your email id. In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account. On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 (three to seven) business days from the date of acceptance of cancellation request. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution. We reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations and/or for bulk orders, please visit our Corporate Enquiry section or E-mail Sarva Kaushik. Replacement or Exchange of Products You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if:

Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, Laptops, whichever is earlier; Product is defective or is not in working condition, Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, Laptops, whichever is earlier; All our packages come with "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories. You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.

If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the MANNS TBI LIMITED Digital Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively you could also share the Brand DOA certificate for us to process replacement. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.

You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period (iv) if products like Mobiles, tablets, laptops are found activated during investigation. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

You should raise a replacement request at Phone-No: +91 8417830603 Email: info@thokbazarindia.com to get a Replacement Authorization code for any of the eligible reasons. Once we receive your replacement request, we may schedule an engineer call or visit to assess the issue reported. Basis the engineer’s technical report a resolution for replacement will be offered. If the replacement request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Replacement Authorization Code. Our reverse-logistics partner will get in touch with you after Replacement Authorisation code is created in order to collect the approved Product for replacement. Please ensure to collect the manifest copy from the logistic partner while handing over the Product. The manifest copy will be your reference to track the return order for replacement in transit and claim for any losses in transit. Once the returned Product has been received by us for replacement, replacement Product will be shipped to your address entered on the original order. You can’t replace Insta. Delivery (less than 3 hours of delivery) Product purchased by you on the MANNS TBI LIMITED Digital Platform at our physical stores/ boutiques provided you.